1. Overview
At Jonas Delia, we want you to feel confident in every purchase. If for any reason you are not fully satisfied with your evening bag, you may request a return or refund in accordance with the policy below.
2. Return Eligibility
To qualify for a return:
- Items must be returned within 30 days of delivery
- Products must be unused, unworn, and in original condition
- All original packaging, tags, and accessories must be included
- Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Items damaged due to misuse or improper care
- Personalized or custom-made products
4. Return Process
To initiate a return:
- Contact us at info@jonasdelia.com with your order details
- Our support team will review your request within 1–2 business days
- If approved, you will receive return instructions
- Ship the item back using a trackable shipping method
Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Refunds
Once we receive and inspect your return:
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days
- Original shipping fees (if any) are non-refundable
6. Exchanges
We currently do not offer direct exchanges.
If you wish to replace an item, please return the original product and place a new order.
7. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Include photos of the issue
- We will offer a replacement or full refund at no extra cost
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If still unresolved, email us at info@jonasdelia.com
